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https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632696097882-XRKLHZ9AJ1HHFD141T0D/adventure.jpeg Personalized Rewards (App) - User feedback about profile https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632696100929-2G91RGL1D9H3IR5H6HV3/get+to+know+you+better.jpeg Personalized Rewards (App) - User feedback on "quiz" https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632696103460-TN64L0WT59VJ0T9ITX59/questions.jpeg Personalized Rewards (App) - User feedback on questions https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632368973912-ONNWGG92FYFU64VO35PA/Quiz_screens.png Personalized Rewards (App) Screens showing example question: You’re going on a day trip to the mountains, do you plan out where to go and what to do or just get in the car and go? https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632374721068-NAX9XQUG5JJNCYOAR46I/Erin.png Personalized Rewards (App) - Erin Persona A young emerging affluent who wants more from her credit card rewards https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632374726442-72AT7BX2GDXQOIH8ZR1D/Neno.png Personalized Rewards (App) - Neno Persona An affluent husband and father looking to turn his rewards into family memories. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632375238797-K9F0T4YUGETU6F2W47DK/Erin1.jpeg Personalized Rewards (App) - Erin Storyboards page 1 of 3 Go on a journey with Erin using her credit card rewards https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632375238794-KBQ6HJ8BW80G5C99E3XQ/Erin2.jpeg Personalized Rewards (App) - Erin Storyboards page 2 of 3 Continue the journey with Erin using her credit card rewards https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632375240226-46L3ZXFSWFH5IUBD9TS6/Erin3.jpeg Personalized Rewards (App) - Erin Storyboards page 3 of 3 Finish the journey with Erin using her credit card rewards https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632375246202-Q40J9AY721MJTXCOVL5O/Neno1.jpeg Personalized Rewards (App) - Neno Story boards 1 of 4 Start the journey with Neno using his credit card rewards https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632375246189-35JCX5K3PPBLTYXFEVR9/Neno2.jpeg Personalized Rewards (App) - Neno storyboards 2 of 4 Continue the journey with Neno using his credit card rewards https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632375248174-MVQVJ4MGWUYT58X8D36H/Neno3.jpeg Personalized Rewards (App) - Neno story boards 3 of 4 Continue the journey with Neno using his credit card rewards https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632375248399-ML26MHLZ9HEKIGBHOHHL/Neno4.jpeg Personalized Rewards (App) - Neno story boards Finish the journey with Neno using his credit card rewards https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632634443834-A6CETZBIHPMA0KDDC3NW/VIP.png Personalized Rewards (App) - Make it stand out The user can set up an entire itinerary with their rewards, and integrate that with other apps like Lyft and the native calendar https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632373407575-5ONQXCWT3OQRQXTWDBCZ/Merlin-device_1.png Personalized Rewards (App) Phone with your subscriptions design. Shows subscriptions and suggested rewards based on the user’s purchases. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1632192427951-3TUVABL7XU080DLDVUTZ/Welcome+messages.png Personalized Rewards (App) - Make it stand out Merlin welcomes the user and starts off a personality test. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1715988378740-296DPWX4TFUALYTGP1HD/merlin_banner_button.png Personalized Rewards (App) https://veronicakimes.com/billpay daily 0.75 2024-05-17 https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/67312b95-eb3f-4567-a29a-3dad9983e6b9/View+bill+-+make+payment+mobile%402x.png BillPay - Make it stand out Make a payment journey https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/0637781e-80c1-464f-982b-c05c8587cb17/Paybills-3%402x.png BillPay - Make it stand out Our first time experience and add a bill screen. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/35d81d9c-3ea6-46f3-8a31-fd411da47bbb/MCD-banner_sq.png BillPay - Make it stand out Read about how supporting treasury checks greatly improved the overall deposit experience. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1b88c281-c365-494d-b73e-6276d5d6a8d0/Unicorn-banner_sq.png BillPay - Make it stand out Read about how we added some humor and whimsy to the banking experience. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/696adb53-b525-42be-8c0b-d4b5032884fc/Autopay_sq.png BillPay - Make it stand out Discover Autopay https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/43b14bc6-74d2-4249-94ee-36d3c972f3ac/Paybills-1%402x.png BillPay - Make it stand out The pay bills landing, bill details, and make a payment screens. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/d88deecf-9983-4f91-bbb0-8e882c6263e7/1-31-2021+-+cert+-+bill+pay.png BillPay - Make it stand out Company award for the execution of the bill pay redesign work. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1715931772871-5LV8HR2MO18II3D0MD9C/Paybills-banner.png BillPay https://veronicakimes.com/unicorns daily 0.75 2025-05-29 https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/9759b190-aa10-4bcc-885e-3727ab5485c2/MCD-4%402x.png Unicorns - Make it stand out Phone with an error message when the system can’t find a signature. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1715829795662-9IZT7JNL3037WWUT9DW9/Paybills-banner.png Unicorns - Make it stand out Read about transforming bill pay for the mobile user. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/35d81d9c-3ea6-46f3-8a31-fd411da47bbb/MCD-banner_sq.png Unicorns - Make it stand out Read about how supporting treasury checks greatly improved the overall deposit experience. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/e464fb5c-1551-4391-92b9-f7666188119d/MCD-2%402x.png Unicorns - Make it stand out In the photo capture experience we added a unicorn emoji. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/b9a3766f-3591-42ed-bb18-2ead38292ae3/MCD-7%402x.png Unicorns - Make it stand out Cute corgi dogs greet the user upon finding that a check has already been deposited. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/a0243d96-e63e-4443-898a-f5221a96d766/MCD-5%402x.png Unicorns - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/026c6fa9-c8cb-4d86-853d-8b6cb1449cd6/Autopay_sq.png Unicorns - Make it stand out Read about transforming bill pay for the mobile user. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1715981161097-9V5E6YXNW5GKCX3EDEWX/Unicorn-banner.png Unicorns https://veronicakimes.com/treasury-check daily 0.75 2024-05-17 https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/cc0ba9b7-330b-4c47-8e2b-416335ac3034/MCD-1%402x.png Treasury Check The updated design allowing customers to deposit treasury checks. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/9257b55f-edb2-47e1-9dac-68c884f7048b/MCD-3%402x.png Treasury Check Phone with an error message when trying to deposit a treasury check. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1b88c281-c365-494d-b73e-6276d5d6a8d0/Unicorn-banner_sq.png Treasury Check - Make it stand out Read about how credit card rewards could be redesigned for personalization. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/026c6fa9-c8cb-4d86-853d-8b6cb1449cd6/Autopay_sq.png Treasury Check - Make it stand out Read about how credit card rewards could be redesigned for personalization. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1715829795662-9IZT7JNL3037WWUT9DW9/Paybills-banner.png Treasury Check - Make it stand out Read about transforming bill pay for the mobile user. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1023ab21-9e92-4f50-baaa-4498842a3d84/MCD-+website+%402x.png Treasury Check - Make it stand out The U.S. Bank website with the mobile deposit feature highlighted. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/332ab00e-db66-4ae7-b235-f46016cc406c/MCD-6%402x.png Treasury Check - Make it stand out Confirmation screen explaining more about what to expect from the deposit. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/91fcf480-79fb-46f6-ac14-18d44755c2cd/MCD-n1%402x.png Treasury Check - Make it stand out First place in the mobile deposit benchmark for 2021. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1715978025590-H4Z3789WQJ242G7RUWDE/MCD-banner.png Treasury Check https://veronicakimes.com/autopay daily 0.75 2025-05-29 https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1cbc6002-2aef-422b-8470-c872c904846d/5-13-cert+-+autopay.png Autopay - Make it stand out Company award for the execution of the end-to-end autopay work. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/9e59647c-f990-4bed-85e2-d981d7fa7da3/Section+5.png Autopay - Make it stand out Example of the deliverables to the dev teams for implementation. (Parts of image are purposefully blurred.) https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/499f18b6-867a-4a42-b2c6-3c9ba78951b7/Section+6.png Autopay - Make it stand out Excerpts from a town hall presentation https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/38362a7a-2ced-4657-9a19-377b6db6bc99/Research+mapping+session.png Autopay - Make it stand out Research brainstorm and mapping session. (Parts of image are purposefully blurred.) https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/816089e5-e513-4508-82a3-ee2dfd720ca8/Example+tests.png Autopay - Make it stand out The heat maps for two click tests which were compared to each other to drive design direction. (Parts of image are purposefully blurred.) https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/35d81d9c-3ea6-46f3-8a31-fd411da47bbb/MCD-banner_sq.png Autopay - Make it stand out Read about how supporting treasury checks greatly improved the overall deposit experience. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1715829795662-9IZT7JNL3037WWUT9DW9/Paybills-banner.png Autopay - Make it stand out Turning bill pay into pay bills https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1b88c281-c365-494d-b73e-6276d5d6a8d0/Unicorn-banner_sq.png Autopay - Make it stand out Read about how we added some humor and whimsy to the banking experience. https://images.squarespace-cdn.com/content/v1/59cde24bc027d88e50beae93/1715841334737-RT1R2SB3CK3LULL7LXPS/Autopay_banner.png Autopay